{"id":37930,"date":"2026-02-23T12:15:42","date_gmt":"2026-02-23T12:15:42","guid":{"rendered":"https:\/\/bnews.id\/?p=37930"},"modified":"2026-02-23T12:15:44","modified_gmt":"2026-02-23T12:15:44","slug":"pertamina-patra-niaga-sumbagut-perkuat-pelayanan-konsumen-spbu-selama-ramadhan-1447-h","status":"publish","type":"post","link":"https:\/\/bnews.id\/?p=37930","title":{"rendered":"Pertamina Patra Niaga Sumbagut Perkuat Pelayanan Konsumen SPBU Selama Ramadhan 1447 H"},"content":{"rendered":"<div class=\"pvc_clear\"><\/div><p id=\"pvc_stats_37930\" class=\"pvc_stats all  \" data-element-id=\"37930\" style=\"\"><i class=\"pvc-stats-icon small\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/bnews.id\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p><div class=\"pvc_clear\"><\/div>\n<p class=\"wp-block-paragraph\"><strong>BNEWS.ID<\/strong>, Medan &#8211; Dalam rangka menyambut Bulan Suci Ramadhan 1447 H, Pertamina Patra Niaga Regional Sumatera Bagian Utara (Sumbagut) memperkuat kualitas pelayanan konsumen di seluruh SPBU wilayah operasional yang meliputi Provinsi Aceh, Sumatera Utara, Sumatera Barat, Riau dan Kepulauan Riau.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Penguatan pelayanan dilakukan melalui implementasi standar 10 Basic Service SPBU \u2013 Ramadhan Greeting yang dijalankan secara konsisten oleh seluruh operator. Standar ini menekankan pentingnya keselamatan, keramahan, serta transparansi dalam setiap proses pengisian BBM agar konsumen merasa aman dan nyaman selama bertransaksi, khususnya di bulan suci Ramadhan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Region Manager Retail Sales Pertamina Patra Niaga Regional Sumbagut, I Gusti Bagus Suteja, menyampaikan bahwa momentum Ramadhan menjadi kesempatan untuk menghadirkan pelayanan yang lebih humanis dan penuh kepedulian.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cRamadhan adalah momentum untuk menghadirkan pelayanan yang lebih tulus. Kami memastikan setiap operator menggunakan seragam dan atribut lengkap sesuai standar, memasang stick cone saat melayani kendaraan, memberikan salam dan sapa, serta mengingatkan konsumen untuk mematikan mesin dan tidak merokok demi keselamatan bersama,\u201d ujar Suteja, senin (23\/02\/2026) di Medan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ia menjelaskan bahwa transparansi menjadi perhatian utama dalam pelayanan, di mana operator diwajibkan menanyakan jenis BBM dan nominal pembelian, menunjukkan angka nol sebelum pengisian dimulai, menyebutkan kembali jumlah liter dan nominal transaksi setelah pengisian selesai, serta menawarkan metode pembayaran baik tunai maupun non-tunai melalui MyPertamina, QRIS, atau kartu perbankan. Pelayanan ditutup dengan ucapan terima kasih dan doa atau ucapan \u201cSelamat Berpuasa\u201d sebagai bentuk penghormatan kepada konsumen yang menjalankan ibadah puasa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sebagai bentuk kepedulian selama bulan Ramadhan, Pertamina Patra Niaga Regional Sumbagut juga menghadirkan kegiatan berbagi takjil gratis kepada konsumen di sejumlah SPBU yang dilaksanakan sepanjang bulan Ramadhan menjelang waktu berbuka puasa. Kegiatan ini menjadi bagian dari pelayanan tambahan bagi masyarakat yang masih berada dalam perjalanan saat waktu berbuka tiba.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Area Manager Communication, Relations &amp; CSR Pertamina Patra Niaga Regional Sumbagut, Fahrougi Andriani Sumampouw, menambahkan bahwa pelayanan prima dan kedekatan emosional dengan konsumen menjadi fokus utama perusahaan selama Ramadhan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cKami ingin memastikan setiap konsumen mendapatkan pengalaman layanan yang aman, nyaman, dan berkesan. Dengan semangat Melayani Sepenuh Hati, Pertamina hadir tidak hanya sebagai penyedia energi, tetapi juga sebagai bagian dari masyarakat,\u201d jelas Fahrougi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pertamina Patra Niaga Regional Sumbagut juga memastikan fasilitas pendukung di SPBU seperti musola, toilet, dan area istirahat dalam kondisi bersih dan layak guna menunjang kenyamanan masyarakat selama menjalankan ibadah puasa.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Masyarakat dapat memperoleh informasi terkait produk dan layanan melalui aplikasi MyPertamina atau menghubungi Pertamina Contact Center 135.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dengan semangat Energizing Indonesia dan komitmen Melayani Sepenuh Hati, Pertamina Patra Niaga Regional Sumbagut terus berupaya menghadirkan pelayanan terbaik dan menjaga kepercayaan konsumen selama Bulan Suci Ramadhan. (<strong>F08<\/strong>)<\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_37930\" class=\"pvc_stats all  \" data-element-id=\"37930\" style=\"\"><i class=\"pvc-stats-icon small\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/bnews.id\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n<p>BNEWS.ID, Medan &#8211; Dalam rangka menyambut Bulan Suci Ramadhan 1447 H, Pertamina Patra Niaga Regional&#8230;<\/p>\n","protected":false},"author":10,"featured_media":37931,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[293],"tags":[],"class_list":["post-37930","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ekonomi"],"a3_pvc":{"activated":true,"total_views":16,"today_views":0},"yoast_head":"<!-- This site is optimized with the 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