{"id":33115,"date":"2025-06-25T06:27:50","date_gmt":"2025-06-25T06:27:50","guid":{"rendered":"https:\/\/bnews.id\/?p=33115"},"modified":"2025-06-25T06:27:52","modified_gmt":"2025-06-25T06:27:52","slug":"masih-buruk-ombudsman-soroti-kualitas-pelayanan-publik-di-sumut","status":"publish","type":"post","link":"https:\/\/bnews.id\/?p=33115","title":{"rendered":"Masih Buruk, Ombudsman Soroti Kualitas Pelayanan Publik di Sumut"},"content":{"rendered":"<div class=\"pvc_clear\"><\/div><p id=\"pvc_stats_33115\" class=\"pvc_stats all  \" data-element-id=\"33115\" style=\"\"><i class=\"pvc-stats-icon small\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/bnews.id\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p><div class=\"pvc_clear\"><\/div>\n<p class=\"wp-block-paragraph\"><strong>BNEWS.ID, <\/strong>Medan &#8211; Peringatan Hari Pelayanan Publik Internasional yang jatuh setiap 23 Juni seharusnya menjadi momentum untuk memperkuat komitmen terhadap tata kelola pemerintahan yang transparan dan akuntabel. Namun, di Sumatera Utara, momen ini justru diwarnai dengan sorotan tajam terhadap masih lemahnya kualitas layanan publik.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kepala Ombudsman RI Perwakilan Sumatera Utara, Abyadi Herdensi, mengungkapkan bahwa sepanjang semester pertama tahun 2025, pihaknya mencatat peningkatan signifikan jumlah laporan masyarakat terkait dugaan maladministrasi. Data menunjukkan, dari Januari hingga Juni 2025 terdapat 179 laporan yang masuk, meningkat 25 persen dibandingkan periode yang sama tahun sebelumnya yang berjumlah 143 laporan.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cAngka ini menunjukkan masih tingginya potensi penyimpangan dalam penyelenggaraan pelayanan publik di berbagai sektor. Fakta ini tidak bisa diabaikan,\u201d tegas Herdensi dalam keterangannya, Rabu (25\/6\/2025).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Menurut Herdensi, laporan masyarakat mencakup hampir seluruh sektor layanan publik, mulai dari kesehatan, pendidikan, administrasi pertanahan, infrastruktur, perbankan, ketenagakerjaan, kepolisian, hingga persoalan agraria dan lingkungan hidup. Bahkan, sektor kepegawaian juga tidak luput dari sorotan masyarakat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cIni menandakan bahwa problem pelayanan publik kita bukan hanya terletak pada satu dua instansi, tapi menyebar di banyak lini. Peringatan Hari Pelayanan Publik Internasional ini seharusnya menjadi cermin bagi seluruh penyelenggara layanan untuk melakukan evaluasi menyeluruh,\u201d ujarnya.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ia menambahkan, pelayanan publik bukan semata urusan administratif, tetapi menyangkut penghormatan terhadap hak-hak dasar warga negara. Oleh sebab itu, layanan yang baik harus dibangun atas dasar keterbukaan, akuntabilitas, dan kepastian hukum.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sebagai lembaga pengawas eksternal, Ombudsman Sumatera Utara berkomitmen untuk terus memperkuat pengawasan dan mendorong reformasi dalam tubuh penyelenggara pelayanan. Herdensi menegaskan pentingnya pembenahan serius agar masyarakat tidak terus dirugikan akibat praktik maladministrasi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cPelayanan publik yang berkualitas adalah amanat konstitusi, sebagaimana diatur dalam Undang-Undang Nomor 25 Tahun 2009 tentang Pelayanan Publik. Ini bukan pilihan, melainkan kewajiban yang harus dipenuhi negara terhadap warganya,\u201d tegasnya.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Peringatan Hari Pelayanan Publik Internasional, lanjutnya, hendaknya tidak berhenti pada seremoni atau slogan, melainkan menjadi pendorong lahirnya pelayanan publik yang benar-benar responsif, profesional, dan berpihak pada kepentingan masyarakat. (<strong>F08<\/strong>)<\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"pvc_clear\"><\/div>\n<p id=\"pvc_stats_33115\" class=\"pvc_stats all  \" data-element-id=\"33115\" style=\"\"><i class=\"pvc-stats-icon small\" aria-hidden=\"true\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"far\" data-icon=\"chart-bar\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\" class=\"svg-inline--fa fa-chart-bar fa-w-16 fa-2x\"><path fill=\"currentColor\" d=\"M396.8 352h22.4c6.4 0 12.8-6.4 12.8-12.8V108.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v230.4c0 6.4 6.4 12.8 12.8 12.8zm-192 0h22.4c6.4 0 12.8-6.4 12.8-12.8V140.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v198.4c0 6.4 6.4 12.8 12.8 12.8zm96 0h22.4c6.4 0 12.8-6.4 12.8-12.8V204.8c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v134.4c0 6.4 6.4 12.8 12.8 12.8zM496 400H48V80c0-8.84-7.16-16-16-16H16C7.16 64 0 71.16 0 80v336c0 17.67 14.33 32 32 32h464c8.84 0 16-7.16 16-16v-16c0-8.84-7.16-16-16-16zm-387.2-48h22.4c6.4 0 12.8-6.4 12.8-12.8v-70.4c0-6.4-6.4-12.8-12.8-12.8h-22.4c-6.4 0-12.8 6.4-12.8 12.8v70.4c0 6.4 6.4 12.8 12.8 12.8z\" class=\"\"><\/path><\/svg><\/i> <img loading=\"lazy\" decoding=\"async\" width=\"16\" height=\"16\" alt=\"Loading\" src=\"https:\/\/bnews.id\/wp-content\/plugins\/page-views-count\/ajax-loader-2x.gif\" border=0 \/><\/p>\n<div class=\"pvc_clear\"><\/div>\n<p>BNEWS.ID, Medan &#8211; Peringatan Hari Pelayanan Publik Internasional yang jatuh setiap 23 Juni seharusnya menjadi&#8230;<\/p>\n","protected":false},"author":10,"featured_media":33116,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10],"tags":[702,155],"class_list":["post-33115","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-hukum","tag-ombudman-ri","tag-sumut"],"a3_pvc":{"activated":true,"total_views":73,"today_views":0},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Masih Buruk, Ombudsman Soroti Kualitas Pelayanan Publik di Sumut -<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bnews.id\/?p=33115\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Masih 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